Our devoted team of accounts understands that our customers are the hallmark of our enduring partnerships. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer’s warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer’s warranties, please, contact us. We can provide you with the details you need regarding the scope of the warranty and replacement options, as well as contact information for the manufacturer. Our mission is to provide our clients with the best customer service available. Our team of account representatives will work diligently to answer any questions and concerns you may have.
Most manufacturers offer a one-year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer’s service centers ability to resolve, please contact your Neon Devices representative for further guidance.
Software. Opened software, and Electronic Download Software (ESD), are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.
Damaged Shipments. If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
Non-Refundable or All Sales Final Products: Products identified as “Non-Refundable” and/or “All Sales Final” are non-returnable and returns will not be accepted for any reason.
Non-Defective Product Return. Customers may return most non-defective items (subject to manufacturer’s return policy) to us within 10 days of invoice, either for credit or exchange. An automatic 20% restocking fee applies to all such returns. All shipping, packaging, handling and related charges are not refundable.
